Chapter 4: Define your Customer Journey (Workshop)

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vindheim
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In this episode of the 'Experience talk: Voice of Customer and Employee', Tanuj Diwan - Head of Product with Nandkishore Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum runs a Customer Journey Mapping workshop.

This workshop is divided into four segments.
1. Setting up the Objective
2. What to do before the workshop? - Preparation
3. What will you do on the day of the workshop? - Live workshop
4. What to do after the workshop?
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